WARRANTY & REPAIRS

All KHE Audio products are covered by a 5 year warranty for any manufacturing defects.

Unfortunately, although very rare, repairs are necessary from time to time for various reasons. Here at KHE Audio, we seek to make the repair process as painless as possible for our customers. If you suspect your KHE is in need of servicing, please contact us so we can help. Even if the KHE’s warranty has expired, or you are not the original owner, please contact us. Nobody knows these products better and nobody cares about your experience more than we do. We’re here to help!

Return shipping costs caused by normal warranty claims will be fully refunded to the customer: There will be no extra costs involved for you if your KHE malfunctions during normal use. All shipping costs will be covered by KHE Audio. Shipping costs for returns caused by inappropriate use as described below will not be refunded by KHE Audio and are within the buyer's responsibility.

Repairs and damages caused by inappropriate use of the device are not covered by the warranty: KHE Audio shall not be liable if the damage was caused by wrong use of the product, wrong or bad cable connections, malfunctioning external devices or by improperly grounded equipment. Make sure to always follow the user manual when using the KHE or send us a message if you want to use the KHE in a way that is not described in the user manual, so we can check and verify the safe operation of the KHE and your equipment.

Return the KHE in the original carton box with the foam inlets. The correct packaging of the KHE is very important for the shipping: The toggle switches on the front panel can break easily if not secured with the original foam inlet in the box. Additional repair charges may apply if switches broke off during shipping caused by improper packaging. Please make sure to keep & store the original carton box once you've got your KHE.

No user serviceable parts inside. Warranty is void if KHE gets modified or repaired by unauthorized personal.

Contact us if you need support or assistance! We're here to help!